Introducing 83 Builds — strategic questioning, listening, and building

Everyone has stories to tell. Everyone has personal experiences and ways that a product serves them. Everyone has work-arounds to make it work, for better or worse.

This is what I capture. The diamonds in the rough. The problems that inspire the solution. Together, we can listen, connect, discover, build, and inspire.

About Heidi

I've spent the past 20 years listening to end users, gleaning insights, and translating these into new product and business opportunities.

I am a consumer researcher with deep experience in consumer understanding and decision-making, having spent nearly a decade in corporate R&D and a decade in product design innovation.

I consider myself to be a professional listener and question asker. I honed these skills first in the industrial design world, and next working in the corporate world with innovation teams, chemists, food developers, and marketers. I’ve worked with both start-ups and world-class brands. My specialty is building cost-effective, targeted solutions to help inform all phases of product development.

I don’t have a crystal ball, but I have tools, experiences, and perspectives to co-create with you. Contact me to schedule a call!

How can you use consumer understanding to make business decisions?

  • How do you know WHO your target consumer is?

  • How do you know if you’re developing the RIGHT PRODUCT?

  • How do you know if your target consumers will UNDERSTAND it?

  • How do you increase your odds of MARKET SUCCESS?

  • "Your work has been invaluable in helping me take the next step forward with confidence, and I can see the thought and care that went into every recommendation. I'm so grateful for your guidance through this phase-- it's been a joy collaborating with you."

    -Karen T, Early Stage Food Start-Up Entrepreneur

  • "We began exploring a new market using Heidi's services and the entire experience was outstanding. From defining project scope, conducting a survey, analyzing the results, and most importantly, interacting with Heidi, everything was highly professional and enjoyable. We highly recommend!"

    —Ofer B, CEO, Healthcare Tech Start-Up

  • "Heidi totally crushed it -- fast turnaround, super clear insights, and those consumer quotes? Our Walmart buyer loved them."

    —Mary T, Retail Product Manager

  • "Heidi has a sharp instinct for what matters to the business. She's able to take everything we hear in the room and translate it into insights that brand teams actually want to act on. Her ability to connect the dots-- and her knack for weaving those insights into clear, engaging stories-- is just part of what makes her such a valuable partner."

    —Kathy W, Switch Innovation Lab

  • "THANKS so much for everything!! This has been an easy, seamless and meaningful process for us and the university we support!"

    —Charles R, Vice President

Empathy is the ability to step outside of your own bubble and into the bubbles of other people.”

— C. JOYBELL C.

Get started with 83 Builds today.

Subscribe to my newsletter

A monthly newsletter from me dedicated to design thinking, consumer research, and product development topics.

Written for listeners, questioners, builders, free-thinkers, corporate researchers, agency warriors and supply-side heroes.

I hope you’ll join me!